Privacy Policy

Last updated: February 11, 2026

1. Introduction

BernDigital ("we", "us", "our") operates the SnapFix mobile application ("App"). This Privacy Policy explains how we collect, use, store, and protect your information when you use our App.

2. Information We Collect

2.1 Information You Provide

• Photos: Images you take or upload of items to be repaired. These are uploaded to our cloud storage for AI analysis.
• Problem Descriptions: Text descriptions you provide about the issue you want to fix.
• Chat Messages: Follow-up questions you ask the AI about repairs.

2.2 Automatically Collected Information

• Anonymous User ID: We use Firebase Anonymous Authentication to assign a unique identifier to your device. This is not linked to your personal identity.
• Device Language: Your device's language setting to provide AI responses in your preferred language.
• Subscription Status: Information about your subscription plan, managed through RevenueCat and Apple's App Store.
• Usage Data: Number of AI analyses and queries used (for enforcing free tier limits).

2.3 Information We Do NOT Collect

• Your name, email address, or phone number
• Your location data
• Contacts or address book
• Browsing history
• Data from other apps

3. How We Use Your Information

• AI Analysis: Photos and descriptions are sent to OpenAI's GPT-4 Vision API to generate repair guides.
• Repair History: Your repair data is stored in Firebase Firestore so you can access past repairs.
• Subscription Management: To manage your subscription status and enforce usage limits.
• Service Improvement: Aggregated, non-identifiable usage patterns may be used to improve the App.

4. Third-Party Services

We use the following third-party services:

• Firebase (Google): Authentication, database (Firestore), cloud storage, and cloud functions. Firebase Privacy Policy
• OpenAI: AI-powered image analysis and repair guide generation. OpenAI Privacy Policy
• RevenueCat: Subscription and in-app purchase management. RevenueCat Privacy Policy
• Apple App Store: Payment processing for subscriptions.

5. Data Storage and Security

• Your data is stored securely on Firebase servers.
• Firestore security rules ensure that users can only access their own data.
• Images are stored in Firebase Storage with user-scoped access rules.
• All data transmission is encrypted via HTTPS/TLS.
• We do not sell your data to third parties.

6. Data Retention

• Your repair data is retained as long as your anonymous account exists.
• Photos uploaded for analysis are retained in cloud storage to display in your repair history.
• You can delete all your repair data through the Developer Settings in the App.

7. Your Rights

Under applicable data protection laws (including GDPR and Swiss FADP), you have the right to:

• Access your personal data
• Request deletion of your data
• Object to data processing
• Data portability

To exercise these rights, contact us at hallo@berndigital.ch.

8. Children's Privacy

The App is not directed at children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes through the App. Continued use of the App after changes constitutes acceptance.

10. Contact Us

For privacy-related questions or requests:

BernDigital
Email: hallo@berndigital.ch
Website: berndigital.ch